Returns
7. Warranty
All new goods supplied by Wolfcat have a 12 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. Please note that the warranty does not apply to ex-display & used goods or cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or supplier’s instructions, or any alteration or repair carried out without Wolfcat's prior written approval.
7.1 Faulty Products
If you receive goods that are faulty or incomplete on arrival you must notify us within 7 days of receipt of the item. You should contact us at returns@wolfcat.co.uk for a Returns Authorisation number. If the goods subsequently develop a fault within the warranty period, one of the two courses of action listed below will be applied. You should contact us at returns@wolfcat.co.uk for a Returns Authorisation number. If the goods are less than 28 days old you have the option of a refund or direct replacement. If the goods are more than 28 days old we will test the product for the fault.
If the fault is verified we will:-
1. Repair the item
2. If we are unable to repair we will replace with the same item
3. If we are unable to replace we will issue a refund in line with our refund policy.
If the goods you have returned are not found faulty by our technicians the goods will be returned to you at your cost.
7.2 Products Dead On Arrival If you receive goods that do not work you must notify us within 7 days of receipt of the item. You should contact us at returns@wolfcat.co.uk for a Returns Authorisation number. We will test the product for the fault.
If the fault is verified we will:-
1. Replace with the same item
2. Refund in line with our refund policy
If the goods you have returned are not found faulty by our technicians the goods will be returned to you at your cost.
7.3 Wrong Item Delivered If we supply you with the incorrect item you must notify us within 7 days of receipt of the item. You should contact us at returns@wolfcat.co.uk for a Returns Authorisation number. We will confirm that it is an incorrect item and either:-
1. Replace with the correct item
2. Refund in line with our refund policy
7.4 Item not Required If you wish to return an unwanted product in line with The Distance Selling Regulations you must notify us in writing within 10 days of receiving the product. You should contact us at returns@wolfcat.co.uk for a Returns Authorisation number. You will be responsible for returning the goods to Wolfcat at your own cost; you will be credited for the goods within 30 days of notifying Wolfcat of the cancellation. You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.
7.5 Extra Items Delivered If we supply you with extra items in error you must notify us immediately. You should contact us at returns@wolfcat.co.uk for a Returns Authorisation number. If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.
7.6 Ex-display & Used Goods Ex-display and used goods will be identified on the website. All ex-display and used goods supplied by Wolfcat have a 90 days warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If the ex-display or used goods develop a fault within the warranty period, you should contact us at returns@wolfcat.co.uk for a Returns Authorisation number. If the fault is verified we will:-
1. Repair the item
2. If we are unable to repair we will replace with an equivalent used item.
3. If we are unable to replace we will issue a refund in line with our refund policy If the goods you have returned are not found faulty by our technicians the goods will be returned to you at your cost.